Return & Refund Policy

Last updated: 01/07/2026

This Return & Refund Policy explains the terms under which Cayon Motors (“we”, “us”, “our”) accepts returns and issues refunds for vehicle sales, vehicle rentals and related services purchased through cayonmotors.com or at our premises. By buying from or booking with us, you agree to this Policy. It should be read together with our Terms & Conditions.

Important — vehicles are high-value purchases. We strongly encourage every buyer to physically inspect and test-drive a vehicle, and to satisfy themselves as to its condition, before making full payment or taking delivery.

1. Vehicle Sales

1.1 Inspection before purchase

All vehicles are described as accurately as possible on our Website. Photos, mileage and specifications are provided in good faith. Because used and new vehicles vary, we recommend you inspect the vehicle in person (or appoint an independent mechanic to do so) before completing the purchase.

1.2 Vehicles are sold “as inspected”

Once you have inspected a vehicle, paid in full and taken delivery, the sale is considered final. We do not offer refunds or exchanges for change of mind, buyer’s remorse, or issues that were visible or disclosed at the time of sale.

1.3 Reservation deposits

You may reserve a vehicle by paying a deposit of [RESERVATION_DEPOSIT] (default: KES 50,000). This holds the vehicle for you and is deducted from the final price.

  • If you cancel the purchase, the reservation deposit is non-refundable, as it compensates us for taking the vehicle off the market.
  • If we cancel — for example the vehicle is no longer available or fails our own final checks — the deposit is refunded in full.

1.4 When a refund may apply

We will consider a refund or replacement only where, within [INSPECTION_DAYS] (default: 3 days) of delivery, you can show that the vehicle:

  • has a material undisclosed defect that was not visible on reasonable inspection and was not disclosed by us; or
  • is materially different from what was agreed and described (e.g. wrong model, year, or a misrepresented major feature).

In such cases we will, at our discretion, repair the issue, replace the vehicle, or refund part or all of the amount paid. This does not cover normal wear and tear, servicing needs, or faults arising from use after delivery.

2. Vehicle Rentals

2.1 Cancellations by you

  • Free cancellation if you cancel at least [RENTAL_FREE_CANCEL] (default: 48 hours) before the rental start time — full refund of amounts paid.
  • Cancellations made less than [RENTAL_FREE_CANCEL] before start may be charged up to one day’s rental as a cancellation fee.
  • No-shows and cancellations after the rental has started are non-refundable.

2.2 Early returns

If you return a rented vehicle earlier than the agreed end date, unused full rental days may be refunded at our discretion. Part-days are charged in full.

2.3 Security deposits

Any rental security deposit is refunded after the vehicle is returned and inspected, less any deductions for damage, traffic fines, excess mileage, missing fuel or late return. Deposits are released within [REFUND_DAYS] (default: 3–14 business days) of return.

3. Sell Your Car Requests

Submitting a Sell Your Car request is free. Where we agree to buy your vehicle outright or to sell it on your behalf (consignment), the specific terms — including any deposit, commission and payment timeline — are set out in a separate agreement at that time and take precedence over this Policy.

4. Accessories, Parts & Other Items

Where we sell parts or accessories, these may be returned within 7 days if they are unused, in original packaging and in resaleable condition, accompanied by proof of purchase. Special-order and installed items are non-returnable. The cost of return delivery is borne by the buyer unless the item was faulty or incorrectly supplied.

5. How Refunds Are Paid

  • Approved refunds are made to the original payment method — for M-Pesa payments, back to the M-Pesa number used.
  • Refunds are processed within [REFUND_DAYS] (default: 3–14 business days) of approval. M-Pesa reversal timelines depend on Safaricom.
  • Any transaction, delivery or third-party processing fees already incurred may be deducted from the refunded amount.

6. Non-Refundable Items

The following are generally non-refundable:

  • Reservation deposits where you cancel a vehicle purchase (see 1.3);
  • Completed rental days and no-show rentals;
  • Administrative, registration, transfer or logistics fees already incurred;
  • Special-order or installed parts and accessories.

7. How to Request a Return or Refund

To make a request, contact us as soon as possible with your name, order/booking reference, the vehicle or item concerned, and the reason:

  • Email: Sales@cayonmotors.com
  • Phone / WhatsApp: [PHONE] / +254 111 977 275
  • In person: The Furniture Mall Kenya, Mombasa Road, Gatoto Road, Nairobi, 00100

We aim to acknowledge every request within 2 business days.

8. Your Statutory Rights

Nothing in this Policy limits any rights you have under the Consumer Protection Act, 2012 or other applicable Kenyan law. Where a vehicle or item is legally defective or not as described, your statutory remedies continue to apply.

9. Changes to This Policy

We may update this Policy from time to time. The current version is always posted on this page with a revised “Last updated” date.