Delivery Options Overview

Delivery Policy

Last updated: 01/07/2026

This Delivery Policy explains how Cayon Motors (“we”, “us”, “our”) hands over vehicles and delivers items purchased through cayonmotors.com or at our premises. It forms part of our Terms & Conditions.

Delivery begins only after full payment has cleared and all required documents (sale agreement and, where applicable, logbook/transfer paperwork) are in order.

1. Collection From Our Premises

You are always welcome to collect your vehicle in person — this is free of charge.

  • Location: The Furniture Mall Kenya, Mombasa Road, Enterprise Road, 1st, 2nd & 3rd Floor, Gatoto Road, Nairobi, 00100.
  • We will agree a collection date and time with you once payment has cleared.
  • Please bring your national ID (or passport) and any documents we request for handover.

2. Delivery Within Nairobi

  • We offer vehicle delivery within Nairobi and its metropolitan area.
  • Delivery [FREE_ZONE] (default: within Nairobi CBD) may be free or discounted; outer areas are charged based on distance.
  • Indicative fee: [NAIROBI_FEE] (default: from KES 3,000), confirmed before delivery.
  • Estimated timeline: [NAIROBI_DAYS] (default: 1–2 business days) after payment clears and paperwork is ready.

3. Upcountry & Cross-County Delivery

  • We deliver countrywide, either by a Cayon driver or through a trusted transporter / car carrier.
  • Upcountry delivery charges are quoted per trip based on distance, fuel and transporter costs, and are borne by the buyer unless otherwise agreed.
  • Estimated timeline: [UPCOUNTRY_DAYS] (default: 2–5 business days), depending on destination and vehicle availability.
  • For long-distance driven deliveries, reasonable fuel and driver costs may apply and will be disclosed in advance.

4. Delivery Timelines Are Estimates

All delivery dates and times are estimates, not guarantees. Timelines may be affected by payment clearance, documentation, logbook transfer, weather, road conditions or transporter availability. We will keep you informed of any material delay.

5. Handover & Inspection

At the point of collection or delivery:

  • You (or your authorised representative) should inspect the vehicle and confirm it matches what was agreed before signing.
  • You will receive the vehicle keys and applicable documents — sale agreement, available service records, and logbook/transfer documents where included in the sale.
  • You will be asked to sign a handover / delivery acknowledgement confirming receipt and condition.
  • Risk in the vehicle passes to you upon collection or delivery.

6. Logbook & Ownership Transfer

Where ownership transfer is part of your purchase, we will initiate the NTSA transfer process. Transfer timelines depend on NTSA and are separate from physical delivery of the vehicle. Any applicable transfer or registration fees are as set out in your sale agreement.

7. Delivery Address & Access

You are responsible for providing an accurate delivery address and ensuring safe, lawful access for the vehicle or transporter. Failed deliveries caused by incorrect details or lack of access may incur an additional re-delivery charge.

8. Parts & Accessories

Where we sell parts or accessories, these are delivered by courier or local dispatch. Charges and timelines are shown at checkout or confirmed with our team. Risk passes on delivery.

9. International / Export Enquiries

Export or cross-border delivery may be arranged on request and is subject to a separate quotation, applicable duties, and export documentation. Please contact our sales team to discuss.

10. Contact Us

To arrange collection or delivery, or for any delivery question:

  • Email: Sales@cayonmotors.com
  • Phone / WhatsApp: [PHONE] / +254 111 977 275
  • Address: The Furniture Mall Kenya, Mombasa Road, Gatoto Road, Nairobi, Kenya, 00100