Privacy Policy
This Privacy Policy explains how Cayon Motors (“we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit cayonmotors.com (the “Website”), buy or rent a vehicle, list a car for sale, or otherwise interact with us. We are committed to handling your personal data in accordance with the Data Protection Act, 2019 of Kenya and its Regulations.
1. Who We Are (Data Controller)
Cayon Motors is the data controller responsible for your personal data.
- Business: Cayon Motors
- Address: The Furniture Mall Kenya, Mombasa Road, Enterprise Road, 1st, 2nd & 3rd Floor, Gatoto Road, Nairobi, Nairobi County, Kenya, 00100
- Email: Sales@cayonmotors.com
- Phone / WhatsApp: [PHONE] / +254 111 977 275
2. Information We Collect
We collect the following categories of personal data:
- Identity & contact data — name, phone number, email address, town/location.
- Account data — username and password if you create an account.
- Transaction data — details of vehicles you buy, rent or enquire about, order history, and delivery details.
- Payment data — M-Pesa phone number and payment confirmation details. We do not store your full card details; card payments (where offered) are handled by our payment processors.
- “Sell Your Car” data — where you ask us to sell or buy your vehicle: car make, model, year, mileage, condition, price, logbook status, photos, and your contact details.
- Rental data — booking dates, driver details and any information required to fulfil a rental.
- Technical & usage data — IP address, browser type, device information, pages viewed and how you use the Website, collected through cookies and analytics tools.
- Communications — messages you send us by email, WhatsApp, contact form or phone.
3. How We Collect Your Data
- Directly from you — when you register, place an order, book a rental, submit the Sell Your Car form, or contact us.
- Automatically — through cookies and similar technologies when you browse the Website.
- From third parties — such as payment processors and analytics providers.
4. Why We Use Your Data
We process your personal data to:
- Process and deliver your vehicle purchases and rental bookings;
- Handle and respond to Sell Your Car requests and provide valuations;
- Take and confirm payments (including M-Pesa);
- Create and manage your account;
- Communicate with you about orders, enquiries and support;
- Improve our Website, products and services;
- Send you offers and marketing where you have agreed to receive them;
- Comply with our legal, tax and regulatory obligations; and
- Prevent fraud and keep our Website and customers secure.
5. Legal Basis for Processing
We rely on one or more of the following bases under the Data Protection Act, 2019: your consent; the performance of a contract with you; compliance with a legal obligation; and our legitimate interests in running and improving our business, provided these do not override your rights.
6. Sharing Your Data
We do not sell your personal data. We may share it with:
- Payment providers — including Safaricom M-Pesa (Daraja) and any card processor, to complete transactions;
- Service providers — hosting, IT, delivery/logistics and analytics partners who process data on our behalf;
- Vehicle buyers/sellers — where necessary to conclude a sale you have asked us to facilitate;
- Authorities — where required by law, court order or regulation.
7. Cookies & Analytics
Our Website uses cookies and similar technologies, including Google Tag Manager and Google Analytics, to make the site work, remember your cart and preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work properly if you do.
8. International Data Transfers
Some of our service providers (for example hosting and analytics providers) may store or process data on servers located outside Kenya. Where this happens, we take reasonable steps to ensure your data continues to be protected in line with the Data Protection Act, 2019.
9. Data Retention
We keep your personal data only for as long as necessary for the purposes described in this Policy, including to satisfy any legal, accounting, tax or reporting requirements. When it is no longer needed, we securely delete or anonymise it.
10. Your Rights
Under the Data Protection Act, 2019 you have the right to:
- Be informed of how your data is used;
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of your data where there is no lawful reason to keep it;
- Object to or restrict certain processing, including direct marketing;
- Request a copy of your data in a portable format; and
- Withdraw consent at any time, without affecting processing already carried out.
To exercise any of these rights, contact us at Sales@cayonmotors.com. We may need to verify your identity before acting on your request.
11. Data Security
We use appropriate technical and organisational measures — including secure hosting, access controls and encryption where relevant — to protect your personal data against unauthorised access, loss, misuse or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
12. Children’s Privacy
Our Website is intended for users aged 18 and above. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can remove it.
13. Third-Party Links
Our Website may contain links to partner and third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised “Last updated” date. Please check back periodically.
15. Contact Us & Complaints
If you have questions about this Policy or how we handle your data, contact us:
- Email: Sales@cayonmotors.com
- Phone / WhatsApp: [PHONE] / +254 111 977 275
- Address: The Furniture Mall Kenya, Mombasa Road, Enterprise Road, Gatoto Road, Nairobi, Kenya, 00100
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya, via www.odpc.go.ke.
